Dispute Resolution Procedure

AIPP provides a forum for the resolution of disputes arising between international property buyers and AIPP members. The Dispute Resolution Procedure forms part of AIPP members’ commitment under the Code of Conduct.

In the event of a dispute arising with an agent or developer member of AIPP, this should first be referred directly to the company concerned and efforts should be made to resolve the dispute via the company’s internal complaints procedure.

If the matter cannot be resolved, you may request to invoke the AIPP’s Dispute Resolution Procedure. AIPP may be able to help the parties resolve the dispute, however if that is not possible, the dispute can be referred to independent arbitration.

Consumers are under no obligation to refer to this procedure; it is provided as an optional avenue of redress for clients of AIPP members. Please note that AIPP cannot provide legal advice and buyers of international property are advised to seek comprehensive independent legal advice prior to making an international property purchase, and in the event of problems occurring.

About AIPP’s Dispute Resolution Procedure

By way of their AIPP membership, agent and developer members of AIPP are bound to resolve their disputes by this procedure if the other party so wishes. Click here to read the full Dispute Resolution Procedure.

If you cannot resolve your dispute directly with the company and you wish to refer this to AIPP’s Dispute Resolution Procedure please write to us stating that you wish to invoke this procedure, and outline clearly and briefly the matter in dispute.

AIPP may be able to help the parties resolve the dispute, however if that is not possible, the dispute can be referred to independent arbitration.

AIPP’s Arbitration Scheme operated by IDRS Ltd

This is an independent, bespoke arbitration scheme administered in the UK and exclusive to AIPP members and their clients. Consumer disputes involving less than £30,000 can be referred to this scheme under the AIPP’s Dispute Resolution Procedure. Click below for full Scheme details:

Scheme Rules

Guidance notes

Application form

Ad hoc arbitration

Disputes arising between AIPP members and consumer disputes over £30,000 can be referred to ad hoc arbitration under the AIPP’s Dispute Resolution Procedure. The parties to the dispute can agree upon an arbitrator of their choice, or in the absence of agreement, refer to IDRS’s ad hoc cost-controlled arbitration scheme. Details of IDRS’s service can be found by clicking here.

Disciplinary matters

If your complaint also involves an alleged breach of the AIPP’s rules or Code of Conduct, this will be dealt with via the AIPP’s Disciplinary Procedure usually at the conclusion of the Dispute Resolution Procedure, or other relevant civil proceedings. Click here for more details.

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