Complaints about AIPP members

If you have a complaint about an AIPP member, you should first approach the company and attempt to resolve this with them directly via their internal complaints procedure. If you are still not satisified, you can approach AIPP with your complaint.

Making a complaint to AIPP

The nature of your complaint will determine how this is processed. You should firstly identify whether your complaint is a 'dispute' and involves a claim for financial redress. If so, please refer to the AIPP's Dispute Resolution Procedure.  

 The Dispute Resolution Procedure refers to independent arbitration as a means to resolve disputes that may occur between an AIPP member and member of the public. Accessing the AIPP's consumer redress scheme (via UK dispute resolution service provider IDRS) depends upon the value of the dispute, and the amount of time since the events giving rise to the dispute. The Dispute Resolution Procedure is applicable to agent and developer members of AIPP and you can find full information under the 'Services' section of AIPP's website.  

If your complaint is about the professional 'conduct' of an AIPP member, you may raise this with us by completing and returning a complaint form. Complaints raised to AIPP about a member's conduct will be dealt with in accordance with the Disciplinary Procedure.

Click here to download a process diagram illustrating how complaints about AIPP members are processed, and please contact us if you require further information about raising a complaint to AIPP.