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FREE AIPP Training Workshop on handling client complaints - sign up today

Attract and reassure potential new clients you offer excellent customer service.

Take just 60 minutes in our FREE Zoom-enabled training to learn how to perfectly pitch your professionalism and download your free AIPP Complaint handling toolkit, in association with The Property Ombudsman. SIGN UP FOR FREE BELOW

AIPP Business Members are advised to join us in our next online training session on complaint handling, to be hosted by the Deputy Property Ombudsman, to help reassure and secure your more nervous clients. This training session will be run in late February / early March and the session recorded for later viewing. Several case studies of complaints will be presented and discussed and, for those attending live, opportunity to discuss some of the issues you may have faced, or theoretical scenario’s you would like answer to.

Business Members are those directly selling property to the public and include estate agents and property developers. Please remember that handling a complaint properly will reduce the chance of referral to the Ombudsman or the courts, save you time and maintain (and sometimes even enhance) your reputation.

Sign up for our FREE training by dropping an email to inga@aipp.org.uk and we will let you know the dates / times available. You can download the AIPP Compliant Handling Toolkit guide now, free via link below.

AIPP has written this guide in conjunction with The Property Ombudsman and it has been approved for use by AIPP members. This service, including the redress scheme offered by The Property Ombudsman, is done so in accordance with the EU Alternative Dispute Resolution (ADR) Directive which came into effect 1st October 2015.

AIPP TPO Complaints Handling Toolkit (4)



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