Privacy and Cookies
AIPP recognise that your privacy is important and are committed to protecting it. We therefore comply with the Data Protection Act. This document sets out our policy in relation to any personal information which you supply to us through your use of this website.
If we change this policy, we will post changes on this page so that you are always aware of them. By continuing to use this website after such changes have been posted you will be deemed to have accepted and consented to them, whether you revisit this page or not.
Who we are Our Privacy notice applies to all services offered by the Association of International Property Professionals Limited (a company incorporated in England with company registration number 05677417 and whose registered office address is Wey Court West, Union Road, Farnham, Surrey, United Kingdom, GU9 7PT).
The information which we collect You may browse our web site without disclosing personal data. However, if you register by completing any online forms or contact us by e-mail, we will collect the following personal information from you so that we can contact you to answer any questions you might have and to contact you at a later date to discuss membership and the benefits and services we offer:
· Your name
· Postal address
· Organisation name
· Email address
· Telephone number
When you register for membership by completing a membership application form we will collect the following additional information:
· Names of your company Directors
· Name, Company name, telephone and email details for a Referee who will support your application
When you become a member, we may also collect the following, so we can process your payments:
· Your debit or credit card number
· Expiry date and other relevant information to allow us to collect payment
How we use your personal information In addition to providing our services to you as set out above, we will also use your information for market research and credit control purposes.
We may also use this information to notify you about our services, legal developments and forthcoming events. [and training sessions or events which we believe may be of interest to you.]
If you do not wish to receive such information, please write to the Head of Communications and Marketing, Association of International Property Professionals Limited, Unit 503 The Chandlery, 50 Westminster Bridge Road, London, SE1 7QY, marking your envelope “Data Protection”.
How we share your personal information
If you are an Estate Agent or Developer and become a member of AIPP, we will share your personal information with The Property Ombudsman (‘TPO’) in order to register you with them. TPO is a UK Government approved organisation that provides consumers and property agents with an alternative dispute resolution service. TPO requires your personal information so that they can respond in the event a complaint is made about your business or service.
We operate a ‘smart badge’ service with Yoshki. This is a new way for members to display the AIPP logo in their websites and emails. Smart badge technology allows anyone to instantly verify AIPP membership by simply clicking on the AIPP logo. We will share members company and membership information with Yoshki to set up the smart badge link.
If you contacted the AIPP Legal Working Group (LWG), the enquiry form will collect the following data:
· Telephone number
· Email address
· Further information and documents you include in the enquiry
We may share your personal information with other companies in our group for any of the above purposes [and with those with whom we are co-presenting any training session or event (in which case the use by our co-presenters will be restricted to arranging and publicising the event)].
We may also share your information with business partners and suppliers with whom we may have outsourced certain of our business functions. External organisations may also conduct general audits and quality checks on us and we may share your information with those organisations as part of such audit or check. All such business partners, suppliers and external organisations are subject to confidentiality agreements in their arrangements with us.
In order to provide services to you we may be required to pass your personal information to parties located outside of the European Economic Area in countries which do not have data protection laws equivalent to those in the UK. Where this is the case we will take reasonable steps to ensure the privacy of your information.
Except in the situations listed above or as required by law or other regulation, we will not pass, disclose, rent or sell your personal information (other than any personal information which is already publicly available, and which is incorporated into our search products) to any third party without your prior written consent.
Protecting your information When you order from us we use a secure server. All personal and credit card information is encrypted using Secure Sockets Layer (SSL) technology before it is sent to us over the internet.
We have a Data Protection Policy and strict internal procedures designed to protect your personal information from unauthorised access, improper use, alteration, unintended destruction or other loss.
We will hold your personal information for a period of 2 years after out last communication with you.
Your information and your rights
If you are based within the EEA or within another jurisdiction having similar data protection laws, in certain circumstances you have the following rights:
· the right to be told how we use your information and obtain access to your information;
· the right to have your information rectified or erased or place restrictions on processing your information;
· the right to object to the processing of your information e.g. for direct marketing purposes;
· the right to have any information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible (“data portability”);
· where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions;
· the right to object to any decisions based on the automated processing of your personal data, including profiling; and
· the right to lodge a complaint with the supervisory authority responsible for data protection matters (e.g. in the UK, the Information Commissioner’s Office).
If you request a copy of your information we will provide this within 1 month and we will not charge for this service unless your requests are unfounded or excessive. In the event we would not provide you with a copy of the personal data we hold about you, we will provide our reasons for refusal.
If we hold any information about you which is incorrect or if there are any changes to your details, please let us know by so that we can keep our records accurate and up to date.
If you withdraw your consent to the use of your personal information for purposes set out in our Privacy Notice, we may not be able to provide you with access to all or parts of our website, applications, and services.
We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes. Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).
Other sites and social media
If you follow a link from our website to another site or service, this notice will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy notices appearing on those sites or services.
Our websites may enable you to share information with social media sites or use social media sites to create your account or to connect your social media account. Those social media sites may automatically provide us with access to certain personal information retained by them about you (for example any content you have viewed). You should be able to manage your privacy settings from within your own third party social media account(s) to manage what personal information you enable us to access from that account.
Right to complain You have a right to complain to the Information Commissioner’s Office (‘ICO’) if you think there is a problem with the way we are handling your personal data.
Cookies Cookies are small files which some websites transfer onto the hard drive of your computer. Cookies store information so that you are recognised the next time that you visit the site or to process your application. You can set your web browser to prevent it from automatically accepting cookies or to notify you before a cookie is accepted.
One category of cookie that we use is Google Analytics which sets cookies to help us accurately estimate the number of visitors to our website and volumes of usage. This information helps us to improve our services and website. The data stored by these cookies can only be seen by Google’s and our relevant teams and never shows any confidential information.